Three female call center agents wearing headsets

TIME :: MONEY :: PEOPLE + VISION :: STRATEGY :: EXIT 

Talented Agents
Support Key Executives

Maximizing Improvements in the Six Key Areas of Business

The Secret to Offshore Hiring with
REAL VA MAGIC

Founders, Valerie Riefenstahl and Junezel Barobaro, created a solution for hiring offshore talent , so current employees stay focused
on core responsibilities.

Cost of Acquiring a New Team Member

Onshore hires are double the cost of offshore.

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Your team for flexible support of your complex business & personal life

Advocate Partner Model

Advocate Partners support Clients and their Agent from the start, serving as a coach for both. This unique
model ensures increased productivity from day one.

Position Description & Vetted Agents

Advocate Partners help create position descriptions and match the trained Agent. They use DISC profiles and debrief with Client and Agent..

Communication Charter

The Advocate helps create a custom Communication Charter to ensure effective collaboration. This includes
a non-disclosure agreement based on Philippine laws and outlines ongoing training for the Agents.

Client + Advocate + Agent

The “Client + Advocate + Agent” model supports the integration of Agents into the Client’s team, bringing
new skills, energy, and dedication. This expanded and supported team can focus on operational improvements and growth.

The purpose of REAL VA MAGIC is to bring the certainty of success when adding offshore talent to the team.

Five Core Principles

Communication Charter

Information sharing, project assignments, reporting schedules, and managing challenges.

Fiduciary Responsibility

Agents and Advocates sign a confidentiality agreement to adhere to Philippine privacy laws.

Work Styles and Driving Forces, DISC

Advocate matches Agents and Clients based on work styles and strengths.

Proactive and Well-Trained

Agents manage their time, growing in confidence and value as they contribute to the team.

Resources for Agents and Clients

Access to third party expertise.

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